Security and Compliance Best Practices

GrantThornton SASE16NPPI & INSURANCE LICENSES

In working with any Title & Settlement Companies, all consumers will be required to share very important Non Public Private Information (NPPI). As an SSAE-16 certified company, Nations routinely verifies controls are in place for data storage and security, and Nations is tested by an independent 3rd party, Grant Thornton, to verify compliance.

In the unlikely event of a natural disaster or service center outage, Nations is tried and tested with full disaster recovery certification to ensure business continuity is maintained through one of our 3 operations center locations.

Nations also uses state of the art encryption and defense to make sure sensitive information is protected against identify theft and other threats.

The Nations Companies are licensed, bonded and insured as an authorized title & settlement company in most US states. Copies of insurance licenses are accessible with each respective Department of Insurance (DOI) website.

ESCROW FUNDS PROTECTION

Another uniquely important aspect of working with Title & Settlement Companies is the handling of funds for all Real Estate transactions flow through the Title & Settlement Companies. This would include escrow funds for real estate sales, as well as funding to pay off prior mortgages and other debt obligations from the closings.

As an SSAE-16 certified company, Nations verifies all funds in a manner compliant with all Best Practices as to written procedures and controls of Escrow Trust Accounts. Including, but not limited to reconciliation of separately maintained escrow accounts, each properly identified by transaction.

TITLE POLICY PRODUCTION AND POLICIES AND PROCEDURES

All Title Insurance Policies are issued on a timely basis, and within industry Best Practice standards by Nations associates whom are background checked prior to hiring.

CONSUMER COMPLAINTS

With the nature of importance related to real estate transactions, and the need to have excellent customer service and protection for NPPI, and escrow funds alike, Nations wants consumer feedback to be easy and rapid. With Nations standard procedures for logging and resolving consumer complaints, Nations has a single point of contact for any concerns or questions: ConsumerComplaints@nationscompanies.com